At Prime Shop Fittings, we aim to ensure that our customers are fully satisfied with their purchases. If you need to return an item, please review our policy below: Refunds You may return an item for a refund within 15 days of receiving it. Items must be returned in the same condition and original packaging in which they were received. Exchanges You may request a swap for the same product within 30 days of receipt. The item must be unused, in its original condition, and packaged as received. Damaged Items If your parcel arrives damaged, please notify us immediately by emailing primeshopfittings@gmail.com. Please include your order number, description of the damage, and clear photos. We will provide you with a prepaid postage label to return the damaged item to us. Change of Mind If you change your mind and no valid reason applies, you are responsible for returning the item at your own cost. In this case, please email us first at primeshopfittings@gmail.com to inform us of the return. The item should be sent to the following address: Returns Address: Unit 4, Prime Shop Fittings Commerce House 54 Derby Street Cheetham Hill Manchester M8 8HF All returns are inspected upon arrival. Refunds or exchanges will be processed once the returned item has been reviewed and approved. For any further questions or assistance, feel free to contact us at primeshopfittings@gmail.com.